Privacy Policy
1. Introduction
Eclective (formerly Press Up Entertainment Group) is committed to protecting the privacy of its users and customers. When you visit our websites, social media pages, make a reservation, communicate with us, purchase products, or visit/stay at one of our locations, we collect and process personal data.
We refer to our websites, apps, and social media pages collectively as “Online Services.”
This Privacy Policy explains how we manage and process your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). It describes what personal data is collected, for what purposes, and outlines your rights.
For further inquiries, contact us at:
Eclective
41a Pleasants Street
St. Kevin’s, Dublin 8
Email: privacy@eclective.ie
2. Who Processes Your Personal Data?
Your information may be disclosed to:
Employees of Eclective
Affiliates and group companies
Successors in title to our business
Third-party service providers, including consultants, contractors, and support services
Government bodies, law enforcement agencies, and regulatory authorities
Auditors, contractors, or advisers
3. What Personal Data Do We Process and Why?
Personal data identifies you as an individual. We may collect and process:
Contact details – name, age, phone number, address
Identity documents – passport or other ID
Financial information – debit/credit card details and transactions
Health information – disclosed data relevant to our services (e.g., allergies)
Preferences – special requests, service issues, stay preferences
Event attendance – records of attendance, including CCTV footage
Technical information – device details (e.g., model, OS, network)
Communications – any messages or inquiries you send us
We use this data to:
Enhance customer experience and communicate relevant offers
Manage reservations, billing, and service improvements
Comply with legal obligations and prevent fraud
Notify users about changes to services
Ensure network and information security
Generate anonymized statistical reports
We collect data via:
Facebook, Instagram Messenger
Email
Telephone
4. How We Collect and Store Data
We collect data at three stages:
(i) Before you visit
We collect data about website usage, including cookies and browsing history, to offer personalized experiences and advertisements.
(ii) During and after your visit
We collect personal and payment details when processing reservations. We also retain details about services used and preferences for up to two years.
(iii) Third-party feedback
We may collect feedback via surveys, storing:
Email, profile pictures, name, and gender
Survey responses and message history
Technical data (IP, device, browser info)
All data is stored securely in centralized and local systems managed by Eclective.
5. Data Retention
We retain personal data only as long as necessary:
General retention: 2 years after last contact
CCTV footage: 30 days, unless required for legal purposes
Legal claims data: Retained until the limitation period expires
6. Use of Children’s Data
Some services, such as Captain Americas, may collect limited children’s data with parental consent.
Kids Club Registration:
Requires a parent’s name and email for verification
Collects child’s name, date of birth, and postal address for birthday vouchers
Competitions:
Data is only used for notifying winners and is deleted after the competition ends
Parents can contact privacy@eclective.ie to request access, changes, or deletion of their child’s information.
7. Your Rights
You have the right to:
Access, correct, or delete your personal data
Restrict processing or withdraw consent
Object to direct marketing
Request a copy of your data
To make a request, email privacy@eclective.ie. We aim to respond within one month.
8. Data Protection and Security
We implement appropriate measures to safeguard your personal data. However, internet communications (e.g., email) are not always secure. We encrypt data where possible and limit access to authorized personnel only.
9. Cookies
For details, refer to our Cookie Policy. More general information on cookies is available at www.allaboutcookies.org.
10. External Links
Our Online Services may contain links to external sites. We are not responsible for third-party privacy policies. Users should review external policies before submitting data.
11. Supervisory Authority and Applicable Law
Eclective follows Irish data protection laws, including the General Data Protection Regulation (GDPR). The Irish Data Protection Commissioner regulates data protection compliance (www.dataprotection.ie).
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any material changes will be announced at least 15 business days in advance.
By using our website or services, you agree to this Privacy Policy. If you do not agree, you should not use our services.
All our services, except Captain Americas and Elephant & Castle Kids Club, are for users aged 18 and older. If we discover data belonging to a minor, we will delete it immediately.
For any queries, contact:
Eclective
41a Pleasants Street
St. Kevin’s, Dublin 8
Email: privacy@eclective.ie